Policy
Booking and Cancellation Policy
A UK-focused starter template for the business owner to review and obtain professional advice on before publication. This template must be checked, completed and approved by the business owner before launch. Not final legal advice.
Important
Clear before you commit
Example wording: please provide at least 48 hours’ notice to change or cancel a lesson. The instructor must confirm the final policy before launch.
The final policy should explain how learners request a new time, how much notice is required, and whether provider rescheduling links can be used directly.
Clarify refund eligibility, processing times, block-booking treatment, cancelled tests and any exceptional-circumstances discretion. This page is designed to present the policy clearly while keeping all legal wording approval-ready.
Ready to start feeling more confident?
Choose a lesson in the design-preview booking journey, or ask a question if you are not sure where to begin.